SASSA Change Phone Number – Update SRD Contact Details

Keeping your contact details updated with SASSA is very important. If you lose your phone, change your SIM card, or enter the wrong number during registration, you may miss important SMS updates about your SRD R370 (R350) grant. The good news is that you can change your SASSA phone number online or offline in just a few steps.

This complete 2025 guide explains:

• Why updating your phone number matters
• Different ways to change your phone number
• How to do it with or without your Application ID
• Common issues and solutions

Why You May Need to Change Your SASSA Phone Number

Many applicants face problems with their SASSA grant simply because their registered phone number is outdated. Here are the most common reasons:

• Lost or stolen SIM card
• Switched to a new mobile provider
• Entered the wrong number during application
• Not receiving OTPs or SMS notifications from SASSA
• Shared number with family and now want a private number

If any of these apply to you, updating your phone number ensures you continue receiving payment alerts, application updates, and important instructions from SASSA.

How to Change Your SASSA Phone Number Online (With Application ID)

The fastest and most reliable method is updating your number online through the official SASSA SRD website.

Step-by-step process:

1. Visit the official website: srd.sassa.gov.za
2. Scroll down and select “Change My Contact Details.”
3. Enter your ID Number and Application ID (found on your original SRD application).
4. Provide your new phone number and confirm it.
5. You will receive a One-Time PIN (OTP) on the new number.
6. Enter the OTP to verify.

Once confirmed, your phone number will be updated in the SASSA system.

How to Change Your SASSA Phone Number Without Application ID

If you don’t remember your Application ID, don’t worry — you can still change your number.

Here’s how:

1. Go to the official SASSA SRD portal: srd.sassa.gov.za
2. Click on “Find My Application ID.”
3. Enter your South African ID number and registered details.
4. Retrieve your Application ID.
5. Then follow the same online change process as above.

Without an Application ID, you may face delays, so it’s always good to save it safely for future use.

Change Your SASSA Phone Number via SASSA Office (Offline Method)

If you prefer visiting in person or don’t have internet access, you can also update your number at your nearest SASSA office.

What you need:

• South African ID Book/Card
• Proof of old phone number (if available)
• Your Application ID (recommended but not always required)

Steps:

1. Visit your nearest SASSA branch.
2. Request a “Change of Contact Details” form.
3. Fill in your ID number, old number, and new number.
4. Submit the form with supporting documents.
5. SASSA staff will update your phone number in the system.

⏱️ This method may take longer than online changes, but it works if you don’t have internet access.

Common Problems When Changing Your SASSA Phone Number

Sometimes applicants face issues when trying to update their contact details. Here’s how to fix them:

Important Tips for Updating Your Number

• Always keep your new SIM card active to receive OTPs.
• Double-check your ID and Application ID before submitting.
• Avoid sharing your phone number with others to reduce fraud risk.
• If your phone was stolen, update your number immediately to secure your grant.

Final Thoughts

Changing your SASSA phone number is simple but very important. Whether you do it online with your Application ID or through a SASSA office, updating your contact details ensures you never miss critical updates about your SRD R370 (R350) grant payments.

Always keep your information accurate, and your SASSA communication will remain smooth and secure.

FAQs – SASSA Change Phone Number